Let's get the roll moving again.
Most first-release issues are fixed by keeping the right phones open together for a moment. Start with the quick checks below.
A friend cannot join
Keep the trip creator's app open, ask the friend to open the latest link, enter their name, and wait on the join screen. Old links expire, so copy a fresh one when needed.
Photos are not catching up
Keep both phones online with Crew Roll open. Leave enough free storage, and wait for the trip status to say everyone is caught up before closing the app.
New camera photos are missing
Open your phone's settings and check Crew Roll photo access. Limited access can hide photos the app has not been allowed to see.
The trip link opens a web page
Install Crew Roll, return to the original message, and tap the same link again. Do not copy the address from the browser after it has opened.
Send a useful support note.
Include your phone model, iOS or Android version, Crew Roll version, what you expected, and the last step that worked. In the trip screen, Connection diagnostics can create a redacted report.
Never send: a trip invite link, screenshots containing that link, or anyone's photos.
For beta support, reply in the channel where you received the build. A public support address will appear here before the store release.